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Frequently Asked Quastions
Most orders will be delivered digitally to your inbox within 5-15 minutes. New customers may have a slight delay in delivery due to the need to verify their accounts.If you have already verified your account, or have not received your verification email instructions, or have any other order related questions you can email us at Support@ifilekey.com
In order to protect our customers and our business, we do require additional verification to deter fraudulent parties from using stolen accounts to make purchases on our website. This is required on some new or large orders. We strive to ensure an honest and secure transaction for all of our customers. If you need any assistance with verifications or any other matter, we are available 24/7 to help.
We are sorry you are experiencing an issue with your order. Here are a few things you can try to make sure you can complete the process.
- Try using a different browser (Firefox, Safari, Chrome, Internet Explorer)
- Clear your browser history, cache and cookies
- Try using a different device (Smartphone, Tablet, Computer)
If none of these options help to resolve the issue, please send a screenshot to our support email: support@ifilekey.com, and we will see what we can do to help.
If you are having trouble with your gift card, please make sure to:
- Make sure you are entering the code correctly, especially O and 0, B and 8, also S and 5.
- Check and verify that you are redeeming the card in the correct place. IE: redeeming iTunes cards on the iTunes store
- Make sure you are using a USA account or USA address as some cards are region locked and will not work without the correct location.
- Double check your account balance by logging out and then logging back in.
- Contact the gift card’s online support to make sure there is not a hold or issue with your account.
If you are still having trouble after checking all of these steps, please send us a screenshot of the error you are getting when you input the code so we can try to assist you.
In order to redeem any of our various game cards, you will need to create an account with the game or store the game card is affiliated with. Game and Store Accounts give you a digital wallet in which to keep the funds received from redeeming gift cards. Each type of game card has its own specific account for you to use while you play, or purchase from that store.
Setting up an account is usually a simple process that takes no more than a few minutes of your time. The list of information you will need on hand to create any one of these accounts is listed below.
- Your first and last name
- Your desired username, or gamer tag
- A valid email address to respond to verification or activation email messages
- A secure password to use to sign in to your account.
Some of our products may require a USA region account in order to redeem the cards if you live outside of the United States. You may need to create a new game or store account for the USA region. For most stores using this address rubric works for switching your account region:
- Enter a USA address (this does not need to be incredibly specific)
- Street Address 1: 123 Main Street (Be as creative as you wish)
- City: Redmond
- State: WA
- Zip Code: 98052
- Only the State, City, and Zip Code need to be valid locations
If you need additional assistance changing your account region to USA, please feel free to contact our support staff.
Yes, We Accept PayPal & All Major Credit Cards.
In some countries, there is an option to checkout as a guest in PayPal if you do not already have one or do not wish to create a PayPal account.
We accept Visa, Mastercard, Discover, and American Express on our website using a major credit card.
You do not need a paypal account to make a purchase.
What is your return policy?
We do not accept returns or exchanges. Once a gift card leaves our secure inventory, we can no longer guarantee the validity of the code; therefore after an order has been sent we cannot return or exchange it. Please be careful when selecting the card you wish to buy.
We do offer a 100% guarantee that you will receive a valid, and authentic USA gift card. For any technical issues, our expert support staff will be more than happy to assist you.
Please contact us at support@ifilekey.com if you need any additional assistance!
All of our cards may be region locked. If you are not sure about this, please contact us or the gift card’s online support ahead of time. We can not do any refunds or exchanges once you have the gift code.
Yes, we do require account creation so we can quickly and efficiently help you. This allows us to assist you more efficiently. If you need any assistance with this, please email us at support@ifilekey.com
Our customer support team is available 24 hours a day, 7 days a week to assist all of our customers around the world at support@ifilekey.com. Rest assured that any issue you experience will be attended by an expert support representative, who will do their best to solve any problem, and provide all the information necessary to ensure a satisfying customer experience.
We employ an excellent team of service professionals that know how to think as consumer, therefore they will go above and beyond in order to create the fastest, safest and most personal experience for our customers. A love of service and communication excellence has made our support staff a valuable resource to all of our customers. We are happy to help!
Discount coupons are sent through registered email , and showing these coupons at our website!
All our gift cards are digitally delivered via email and SMS We can have your codes to you within 5-15 minutes of completing your order.
Some orders require approval. Please understand that this is so we don’t send gift cards to stolen/fraudulent PayPal accounts and credit cards.
Check your spam filters if you haven’t received your cards.
If you haven’t received your cards please contact one of our customer service agents at support@ifilekey.com
If you still need help, Please fill the below form with the error you have and submit the form, our team will be more then happy to assist you.
For product detail or general inquiry, contact us at info@ifilekey.com or fill the below form.
After-sale service, replacement, or activation code is not working, contact us at support@ifilekey.com or fill the below form by mentioning *Order Issue* to create a ticket and our support team will be happy to assist on priority!